Terms of Service

By purchasing products or services from Nordic Technologies, you agree to the following terms:

Payment Terms
Payment is due as stated on your invoice. Late or unpaid balances may result in suspension of services, additional fees, or referral to collections.

Products & Services
All products and services are provided as described at the time of sale. Nordic Technologies reserves the right to modify or discontinue services at any time.

Custom Orders
Custom-ordered equipment, including but not limited to computers, monitors, and specialized hardware, require a non-refundable deposit prior to ordering. Remaining balances must be paid per invoice terms.

Service Work & Managed Services
Service-based offerings—including managed IT services, support plans, cybersecurity tools, and software installations—are non-refundable once delivered, provisioned, or installed.
Service timelines may vary based on scope, system complexity, and third-party dependencies.

Auto-Renewal of Services
Recurring services, including managed service plans and support agreements, may automatically renew according to the agreed billing cycle (monthly or annually) unless canceled in writing prior to the renewal date.
Clients are responsible for providing notice of cancellation before the next billing cycle.

Remote Access Authorization
By engaging Nordic Technologies for services, you authorize our technicians to access your systems, networks, and devices remotely or onsite as necessary to perform requested services, maintenance, monitoring, and support.

Client Responsibilities
Clients agree to:

• Provide accurate and complete information necessary to perform services
• Maintain current data backups unless backup services are explicitly included in a service agreement
• Provide timely access to systems, devices, credentials, and locations as required

Cybersecurity & Risk Acknowledgment
Nordic Technologies implements industry-standard security measures; however, no system is completely secure. Clients acknowledge and accept inherent cybersecurity risks and agree that Nordic Technologies is not liable for incidents beyond its reasonable control.

Limitation of Liability
Nordic Technologies shall not be liable for:

• Data loss, corruption, or recovery costs
• Downtime, loss of revenue, or business interruption
• Indirect, incidental, or consequential damages

Total liability for any claim shall not exceed the amount paid for the specific product or service giving rise to the claim.

Warranties
Products may include manufacturer warranties. Nordic Technologies does not extend or modify manufacturer warranties unless explicitly stated in writing.

Refunds & Returns
All refunds and returns are subject to the Nordic Technologies Refund & Return Policy.

Governing Law
These terms are governed by the laws of the State of Iowa.

Refund & Return Policy

By completing your purchase, you agree to the following terms:

Returns (In-Store Purchases Only)
Items purchased in-store may be returned within 30 days of the original purchase date.
All returns require proof of purchase and must be in acceptable condition.

Custom Orders & Deposits
Custom-ordered items, including but not limited to computers, monitors, and specialized equipment, require a non-refundable deposit at the time of order.
All deposits for custom orders are non-refundable, including in the event of cancellation.

Non-Refundable Services
The following are non-refundable once purchased and/or installed:

• Malware protection and security software
• Annual or recurring support plans
• Any service-based offerings

Product Warranties
Products may be covered by manufacturer or vendor warranties.
Warranty terms vary by product. Customers are responsible for reviewing the applicable warranty documentation provided at the time of purchase.

Privacy Policy

Nordic Technologies respects your privacy and is committed to protecting your information. This policy outlines how we collect, use, and safeguard your data.

Information We Collect
We may collect the following information:

• Name, business name, address, phone number, and email
• Billing and payment information
• Device, network, and system information necessary to provide IT services
• Support requests, service history, and communications

How We Use Your Information
We use collected information to:

• Provide and manage IT services and support
• Process payments and maintain billing records
• Monitor, maintain, and secure systems under our management
• Communicate regarding services, updates, and support

Remote Access & System Monitoring
As part of our services, Nordic Technologies may remotely access, monitor, and manage your systems, devices, and networks.
This access is used strictly for providing support, maintenance, security, and agreed-upon services.

Data Security
We implement industry-standard security measures to protect your information.
However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

Data Sharing
We do not sell your personal information.
We may share information only when necessary to:

• Provide services (e.g., software vendors, security platforms, or payment processors)
• Comply with legal obligations

Data Retention
We retain information only as long as necessary to:

• Provide services
• Meet legal, regulatory, or contractual requirements

Client Responsibilities
Clients are responsible for maintaining their own data backups unless backup services are explicitly included in a service agreement.

Your Rights
You may request access to, correction of, or deletion of your personal information by contacting us directly.

Policy Updates
Nordic Technologies reserves the right to update this Privacy Policy at any time. Updates will be effective upon posting or distribution.

Third-party services used by Nordic Technologies may have their own privacy policies, and we are not responsible for their practices.