Frequently Asked Questions

Do I need an appointment?

No. Walk-ins are always welcome during business hours.

However, appointments help ensure we're available and ready to assist when you arrive. If you don't see a time that works for you in our online scheduler, don't hesitate to give us a call. We may have availability that isn't reflected online and will do our best to accommodate your schedule.

Do you offer on-site service?

Yes. Home and business visits are available.

A $15 trip fee applies to on-site visits within our standard service area. Additional travel charges may apply outside our normal service area.

What should I bring?

Bring your device, charger, and any passwords you may have available.

How quickly can I get help?

Same-day service is often available, depending on workload and appointment availability.

What types of technology do you work on?

We provide support for computers, laptops, printers, Wi-Fi and networking equipment, Microsoft 365, email issues, websites, and many other technology-related concerns. If you're not sure whether we can help, give us a call.

Do I need to know exactly what's wrong?

No. Simply tell us what you're experiencing and we'll help diagnose the issue. You don't need technical knowledge to get started.